Frequently Asked Questions

Shipping within Jabodetabek generally takes 1–2 business days. For other cities in Java, it takes 2–4 days. Outside Java takes 3–7 days. The exact estimate depends on the courier you choose at checkout.

Yes. Currently, we offer free shipping throughout Indonesia with a maximum subsidy of IDR 20,000. It is calculated automatically at checkout — no voucher code required.

Every product page includes a size chart with specific measurements. For apparel, measure your bust and waist, then match them to the chart. Still unsure? Chat with Customer Care via WhatsApp with your body measurements — we will recommend the perfect size.

Yes. Exchanges for size/color are valid within 7 days of receipt, provided the item has not been worn, the tag is still intact, and you have an unboxing video. Details are on the Exchange & Refund page.

Bank Transfer (BCA, Mandiri, BNI, BRI), QRIS, Virtual Account, GoPay, OVO, DANA, ShopeePay, credit/debit cards, and interest-free installments via Kredivo & Akulaku. Select your preference at checkout.

Yes, there are 25 Napocut stores spread across Indonesia. Check the complete list on the Store Locator page.

Hand wash using cold water and mild detergent. Avoid bleach. Hang to dry in a shaded area, avoiding direct sunlight. Iron at a low temperature, or preferably use a steam iron.