Exchange & Refund Policy

Last updated: May 1, 2026

We want you to be satisfied with every order from napocut. This policy explains your rights and the procedures for exchanges and refunds.

1. Exchange period

Exchanges or returns can be requested within 7 (seven) calendar days of receiving the items. Claims cannot be processed after this period has passed.

2. Conditions for exchangeable items

Items must be unworn, unwashed, and undamaged.
Hangtags and original packaging must be intact.
Buyers must provide an unboxing video as proof of the item's condition upon receipt.
Claims cannot be processed without an unboxing video.

3. Non-exchangeable products

Products with discounts above 30%.
Innerwear products (inner sleeves, ciput, handsocks, socks) — for hygiene reasons.
Accessories such as brooches and charms.

4. Exchange shipping costs

For size/color exchanges initiated by the buyer, round-trip shipping costs are borne by the buyer. For rejected (defective) items or incorrect shipments from us, replacement shipping costs are covered by napocut.

5. Refund

If a replacement item is not available, we will process a refund to your original payment method. Estimated timelines: 3–7 business days for bank transfers/Virtual Accounts, 1–3 business days for e-wallets, 5–14 business days for credit cards (depending on the issuing bank).

6. How to submit a claim

Contact Customer Care via WhatsApp within 7 days.
Provide your order number, reason for exchange, unboxing video, and photos of the product.
Once the claim is approved, we will provide the return address.
Send the item using your preferred courier and keep the receipt.
Replacements are shipped after the returned item is received and inspected.